Privacy and cookie policy

Vakanta AB respects your privacy and the right to control your personal data. Our guiding principles are simple. We will be open to inform you about what data we collect and why. We will protect your data as if it were our biggest trade secret.

Vakanta AB Privacy Policy describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. This Privacy Policy applies when you use apps, web pages, and services that are included in an app or on a website managed by the Company. The Vakanta AB is a personally responsible person in accordance with these terms and is responsible for processing according to current legislation.

What personal data do we collect?

Vakanta AB collects the information primarily from you as a customer. Examples of personal data that we might collect are your name and other contact details such as phone number, email address or physical address. Vakanta AB may update your information from other public records if it is necessary to maintain good registry care.

Vakanta AB registers personal data in connection with:

  • Notification of a service offered through the various platforms offered by the Company.
  • When you enter your e-mail address or your mobile phone number on the website.
  • If you contact us via email, by phone, our websites and social media.
  • If you sign up for email subscriptions.
  • Your visit to our websites and app, including but not limited to traffic data, location data, weblogs and other communications data, such as the IP address, type of device, operating system and browser type used for the visit.

Collection with consent

By filling out a consent form on the website (for example subscribe to newsletter, receive promotions and offers etc.) you agree that your personal information (for example name, telephone, email) may be used for marketing purposes for the services you are exposed to where you are asked to fill in your personal information. We also collect your IP address, geographic position, and interests to better adapt our marketing to you.
By browsing our website, you also agree to that we may add cookies, both a so-called third-party and first-party cookies, on your computer from. These cookies will follow you and your online behaviour to offer you marketing based on your online behaviour.

How we use collected information

The Company processes personal data mainly for the purposes stated below and for any additional purposes stated at the time of collection:

  • To fulfil orders for services through one of the platforms offered by the Company;
  • Enable good customer service, like managing your requests, correcting incorrect information or sending information you requested e.g. newsletter;
  • Information on ordering a service is stored and analysed, as well as the basis for offers and discounts as well as promotion of both general and targeted nature;
  • To manage customer profiles, conduct analyses and market research;
  • For system administration and for obtaining statistical data about the behaviour and patterns of our users, this does not identify any individual but occurs at aggregated level;
  • To develop, deliver and improve our products and services through analysis of your behaviour on our websites and app.
  • Personal data is also used for analysis to perform segmentation/profiling, to develop targeted offers and services
  • To send you information and promotion via SMS, email, app, push or other digital contact routes such as social media since you have an active customer relationship with us;
  • To contact you via app, SMS, email or post about other offers, promotions or services that we believe may be of interest to you, please note that you may decline this promotion at any time;
  • To provide you with relevant recommendations, offers, and custom services based on what other people with similar behaviours have been interested in, what you have chosen for service, looked at and shown interest in;
  • To help us develop our site and app to be more useful and to enhance your user experience of the platforms offered through the Company by customizing the display of the services to the device being used;
  • To send important messages as communication about changes in our terms and policies;

Information that may be disclosed

We can share information with other companies that process data on our behalf to perform our services, i.e. analysis, distribution or other services to maintain and apply our terms of use and delivery terms. However, all handling of personal data always ensures high security and confidentiality.

The Company only collaborates with partners handling personal data within the EU/EEA or with companies that maintain the same level of protection as in the EU/EEA by, for example, have joined the so-called Privacy Shield Agreement between the EU and the United States.

About cookies

When you use our site and app, personal data may be collected via e.g. cookies. This is only done through a separate consent. This will store the information about your use and the pages that are visited. This could be technical information about your device and Internet connection such as operating system, browser version, IP address, cookies, and unique identifiers. When visiting our websites where our services are provided, different techniques can be used to recognize you to learn more about our users. This can be done directly or using third-party technology.

Legal basis, storage, and disclosure of personal data

By submitting data to the Company, you provide your permission for the Company to register and store information about which service purchased and processing the specified personal data for the specified purposes. As a legal basis for treatment, the Company will refer to the fulfilment of agreements, legitimate interest or consent. If the Company uses legitimate interest as a basis, it will only be done for the purposes stated above. Please note that you can at any time withdraw your consent by contacting us, for contact details, see the heading How to contact us.
The treatment is in accordance with current legislation and means that personal data are not retained for a longer period than necessary for the treatment. The Company will store your personal data as long as you are a customer with us. For marketing purposes, information older than 2 years is not used. This implies that data will be erased when they are no longer relevant or necessary for analysis or direct marketing for the purposes for which they have been collected. Some information may be retained longer when required due to other legal requirements. However, all handling of personal data always ensures high security and confidentiality.

Your rights and choices

You have rights regarding your personal data and you can influence your information and what is saved. The Company will, on its own or the customer’s initiative, rectify data that is found to be incorrect. You can also at any time request that your data be deleted or that its use is limited by contacting us (for contact routes see the heading “How to contact us”). If you believe that we do not respect your rights, please contact the Company or you can contact the Data Protection Authority in your country, please find the right one at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

You can at any time refrain from receiving marketing communications from us by updating your account settings on My Pages by clicking “unsubscribe” in the email communications that we send you. You are always welcome to contact our customer service to help you decline our communications.

Links to other sites

If our site contains links to third party websites, websites, or materials published by third parties, these links are for information purposes only. Because the Company has no control over the content of these websites or its materials, we are not responsible for its content. The Company is also not responsible for any damages or losses that might arise from the use of these links.

How to contact us

For further information about personal data management or if you have any questions, feel free to contact us at:

Vakanta AB
Blekholmstorget 30 F
111 64 Stockholm

Phone: +46 (0)8-510 609 00
Email: support@vakanta.com

This privacy policy applies from 2019-03-01